Privacy Policy

AT Netpap Global Limited (collectively “Netpap Global” “Netpap”, “we” and “us) respect your privacy and are committed to managing your trust, we collect and manage user data according to the following Privacy Policy, with the goal of incorporating our company values: transparency, accessibility, sanity, usability. This document is part of Netpap’s Terms of Service and by using netpap.co.ke (the “Website”), you agree to the terms of this Privacy Policy and the Terms of Service. Please read carefully the Terms of Service in their entirety.

  • Data Collected

We collect personal information in order to provide the requested services to you. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol (IP) address, the browser language and a timestamp for the request

We ask you to log in and provide certain personal information (such as your username,password,) in order to be able to save your profile and comments associated with it.

We require 2 company emails, 2 phone numbers and company physical location so as to generate and send invoices originating from Netpap.

In order to enable these or any other login based features, we use cookies to store session information for your convenience. You can block or delete cookies and still be able to use Netpap Global  although if you do you will then be asked for your username and password every time you log in to the website.

You may also choose to provide us with other personal information, such as,location,bank account,KRA PIN,VAT Number, to uniquely identify the company but it is your decision to provide such data will always be voluntary and will not affect how the system operates.

We further collect further information on the end users of our platform, particular customers that receive internet access services from ISPs that are our clients. The information that we get include transactional data such as end user’s first name second name and middle name, phone number, purchase history, money transacted and other service related data such as statistics

You are able to view, change and remove your data associated with your profile. Should you choose to delete your account, please contact us at info@netpap.co.ke , and we will follow up with such request as soon as possible.

If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Minors and Children should not use Netpap. By using the website you represent that you have the legal capacity to enter into a binding agreement

  • Use of the Data

We only use your personal information to provide you the NETPAP GLOBAL  services, to communicate with you about the services or the Website or in compliance with a legal obligation. Data gathered is used in the following ways

  1. To create and administer accounts, fulfill and record transactions and provide you with related assistance (e.g technical help, answers to queries.)
  2. To send you administrative information to you, for example, information regarding our services and changes to our terms, conditions and policies.
  3. To send you marketing communications and offer other materials that we believe may be of interest to you such as newsletters and other communications.
  4. For trending and statistics, and to improve our products and services.
  5. For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
  6. For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft
  7. For responding to legal duties such as requests from public and government authorities.

We employ industry standard techniques to protect against unauthorized access of your data that we store, including personal information. We process your personal information based on your consent.

We may contact you, by email or other means. For example, Netpap may send you promotional emails relating to Netpap or other third parties Netpap feels you would be interested in, or communicate with you about your use of the website. Netpap may also use technology to alert us via a confirmation email when you open an email from us. You can modify your email notification preferences by clicking the appropriate link included in the footer of email notifications. If you do not want to receive email from Netpap, please opt out of receiving emails the bottom of any Netpap emails.

  • Sharing of data

We don’t share your personal information with third parties save for our strategic partners and third-party service providers who provide services such as data analysis e.gPower Bi, payment processing services e.gMPESA,KOPO KOPO, , email delivery -SENDGRID ,SMS DELIVERY-e.g CROSSGATE,AFRICASTALKING,MOBITECH ,TILILTECH &MSPACE and other similar services and to business partners in the context of a corporate transaction. If Netpap is involved in a sale or business transaction (e.g merger or acquisition) Netpap will retain a legitimate interest in disclosing or transferring your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring or target entity and its advisors. Only aggregated, anonymized data is periodically transmitted to external services to help us improve our service.

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.

  • Third party payment processors

We currently use third party payment processors as a Third Party Offering for internet based payment services. If you wish to make a payment through Services, your Personal Information may be collected by such processors directly and not by us, and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information.

  • Limitation

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, social media platform provider, operating system provider, wireless service provider or device manufacturer,including any Personal Information you disclose to other organizations through or in connection with the Services, including our social media pages

  • Data retention

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you(for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject(for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
  • Changes to this privacy policy

We make changes to this Privacy Policy from time to time. Any changes we make will become effective when we post a modified version of the Privacy Policy to http://blog.netpap.co.ke/privacy-policy. If we make any material changes to the Privacy Policy, we may also notify you by posting the notice within the applicable notices or by sending you an email. If you continue using the services after any notice of such changes, it means you have accepted them. If you do not agree to any changes, you must stop using the services, as applicable. It is your obligation to ensure that you read, understand and agree to the latest version of the Privacy Policy. The “Last Updated” legend at the top of the Privacy Policy indicates when it was last updated.

  • Contact us

If you have any questions regarding this Privacy Policy you can contact us via email at info@netpap.co.ke